BizBazar is a leading local e-commerce marketplace platform in Nepal, designed to uplift and promote local producers and businesses from all corners of the country. With its advanced digital features, the platform ensures reliable service delivery and optimum customer satisfaction. BizBazar’s mission is to digitize the consumer goods and services trade industry, which in turn contributes to sustainable local job creation and strengthens Nepal’s economic backbone.

VoxCrow, founded in 2018 A.D., is renowned for its two powerful communication products: GetDesk and Ringaze, an automated voice broadcasting solution. The company was awarded the Customer Excellence Award 2022 by CNIYEF Nepal during the CNIYEF Startup Fest 2022, where it also secured good funding amount from the Aadhyanta Foundation. This recognition and financial backing highlight VoxCrow’s dedication to driving digital innovation in the communication technology space. VoxCrow’s flagship cloud-based call center software, as part of its customer service operations.

With over 20 years of combined national and international experience, VoxCrow’s team specializes in developing VoIP-based systems tailored to the needs of Nepalese businesses. This makes it the ideal technology partner for BizBazar, one of Nepal’s fastest-growing and most impactful e-commerce platforms. This strategic collaboration will enable BizBazar’s Customer Support team to implement GetDesk and improve their business

The GetDesk Advantage to Bizbazar

GetDesk has shown remarkable improvements in the performance of more than 600+ Customer Service Representatives (CSRs) and sales personnel. In many organizations, it has enhanced overall team productivity by up to 150%. Built and maintained by a team of 40+ in-house professionals, GetDesk is a fully customizable solution made to accommodate the unique needs of businesses operating in the Nepalese market.

For CSRs and agents, GetDesk provides a centralized platform that offers tools like real-time dashboards, call scripts, knowledge bases, call notes, and quick access to customer information. These tools empower agents to handle calls with confidence, clarity, and efficiency, improving first-call resolution and overall customer satisfaction.

For supervisors and managers, the software offers comprehensive real-time and historical analytics, helping leadership understand customer behavior, agent performance, and call traffic patterns. Supervisors can also use features like live call monitoring, call whispering, barge in, and remote agent logout to coach agents in real-time or take control of situations when needed.

A Scalable and Reliable Telephony Infrastructure

GetDesk’s cloud-based architecture uses SIP (Session Initiation Protocol) phone numbers, also known as digital phone numbers, that allow companies to receive and make 15+ simultaneous calls through a single number. This is a significant improvement over traditional GSM or analog systems, which limit call concurrency. SIP numbers used in GetDesk are officially provisioned by major telecom providers like Nepal Telecom (NTC) and Smart Cell, ensuring reliability and legality.

Client Success Across Diverse Industries

GetDesk is currently used by over 70 organizations across more than 10 different industries, including NGOs, INGOs, e-commerce, ride-hailing, delivery and logistics, healthcare, fintech, and more. Some of the notable companies using GetDesk include Pathao, MI Nepal, Foodmandu, TVS, FonePay, BuddhaAir, Upacity Cargo, Norvic Hospital, iMark Digital, Neema Academy, TDO Nepal, and SaathiMart.

A Strategic Collaboration for the Future

This partnership is a significant milestone for both organizations. While BizBazar benefits from improved customer engagement and operational efficiency, VoxCrow strengthens its foothold in Nepal’s growing digital economy. With the implementation of GetDesk, BizBazar will be better positioned to offer timely, personalized, and seamless support to its customers, vendors, and partners, ensuring a smoother experience across its value chain.

Together, BizBazar and VoxCrow are setting a new benchmark in digital customer service in Nepal.