Getdesk is designed to handle inbound and outbound calls of your business, empowering you with Data driven decision making, real-time monitoring of agents, efficient workflow, insights on every call made within your business and many more.
Track your business calls missed calls, durations, response times, and more by agent, department, or individual, right from the admin dashboard
Customize call flows with IVR, voicemails, office hours & more for a better customer experience
Access call recordings for quality and performance tracking purposes. These recordings help identify training needs and improve customer interactions.
Supervisors can use feature like Whisper, Force Log Out, Barge In and Conference to intervene any escalated calls, or unforeseen issues that might arise
Turn missed calls into tickets and assign them to the right agent or team
Use one easy-to-remember number for all customer calls and branding
Power up cold calling with Getdesk’s auto dialer for efficient outbound campaigns
Capture call context with wrap-ups, tags, and call history
Call masking protects customer privacy by using temporary proxy numbers to hide real phone numbers
Building Effortless Communication System for your Business
With our team of qualified individuals we are here to provide you definitive solution for your
digital communication technology needs, accelerating your business towards digital
transformation.
