Why Unified Communication (UC) ?

If you are in search for an Intercom, E-PBX or IP PBX to run your call center or Business Communication system, then you’re looking for an older generation or version of communication system. Unified Communications (UC) is the next generation of IP-based telephony and communications system that combines, unifies all the ways a business communicates into one platform. These include voice, chat, email, fax, instant messaging, and texting (SMS/MMS). UC enables a user to switch between these modes of communication easily, enhancing productivity and increasing collaboration, which reduces cost in result.

Users now can receive or make external calls from any telephony channels (like: GSM, Landline, SIP, PRI / E1) and with internal extension including chat, SMS and fax using an individual tool or application, such as IP Phone, Laptops and Smartphone.

So, in short “Unified Communication” is a term used to describe the complete integration between modes of communication and being able to switch effortlessly between them to enhance the exchange of information and ideas.