Getdesk is designed to handle inbound and outbound calls of your business, empowering you with Data driven decision making, real-time monitoring of agents, efficient workflow, insights on every call made within your business and many more.
Get call insights of all your business calls, even differentiated among the agents, departments, and individuals.
Get access to call recordings of every call made within your business or department with Getdesk, ensure quality control, and performance analysis of each employee.
Create ticketing for any missed and abandoned calls, assign the tickets to any agent based on their skills, and departments.
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Supervisors can use features like Whisper, Force log out, Barge in, and Conference to intervene any escalated calls, or unforeseen issues that might arise.
Personalize the call flow to ensure customers have a great experience. Create an IVR greeting, add voicemail option, set office hours and more.
Boost your telemarketing and cold calling experience with the automated phone dialler of Getdesk. Set up your team for an efficient outbound campaign.
Capture context of each call with wrap up feature and activity pane with call tags and call history information.
Building Effortless Communication System for your Business With our team of qualified individuals we are here to provide you definitive solution for your digital communication technology needs, accelerating your business towards digital transformation.