GetDesk - Nepal's first Contact Centre Software

Our services

Solution designed to enhance your customer service experience

Admin Dashboard & Call Analytics

Get call insights of all your business calls, durations, missed calls, response times & more from admin dashboard, even differentiated among the agents, departments, and individuals.

Call Recording

Get access to call recordings of every call made within your business or department, ensure quality control, and performance analysis of each employee.

Call Ticketing

Create ticketing for any missed and abandoned calls, assign the tickets to any agent based on their skills, and departments.

Customer Facing Number

Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.

Escalation Management

Supervisors can use features like Whisper, Force log out, Barge in, and Conference to intervene any escalated calls, or unforeseen issues that might arise.

IVR Call Flow: Enhancing Customer Experience through Personalization

Personalize the call flow to ensure customers have a great experience. Create an interactive voice response greeting, add voicemail option, set office hours and more.

Outbound Campaign

Boost your telemarketing and cold calling experience with the automated phone dialler of Getdesk. Set up your team for an efficient outbound campaign.

Wrap Up

Capture context of each call with wrap up feature and activity pane with call tags and call history information.

also known as call masking is the best way for businesses to safeguard their customers’ identities, and prevent misuse of their sensitive information. This solution works by anonymizing the participating phone numbers by connecting the call through a temporary proxy phone number.

WHY VOXCROW

Reliable Cloud Communication with VoxCrow Solutions

Voxcrow helps in building Effortless Communication System for your Business with a team of qualified individuals. We are here to provide you definitive solution for your digital communication technology needs, accelerating your business towards digital transformation.

Provide Scalable infrastructure to withstand any scope of your business growth.

From first contact to post purchase, we ensure 24/7 support at every step

Designed specifically for Nepali business, you will see our impact on your desired outcome.

Get a result-oriented solution at minimal price and low capital investments.

Frequently Asked Questions

Know more about Getdesk Call Center software nad its applications

Getdesk Call center software is a solution that enables you to handle all your calls via web-based software that helps you in getting reports and analytics of all your business calls, agent management and empowerment tools, escalation management, assist in personalizing each calls, and many more.

Yes, Getdesk Call center software is available on cloud.

Getdesk software can be deployed within 2-3 days, considering other prerequisites are ready before the deployment of Getdesk.

Yes, Getdesk is built with every sized business in mind, you can start your call center with a single CSR and Getdesk and can have a huge operation with hundreds of Getdesk agents

SIP is a digital phone number that is designed to receive more than 10 calls at once in the same phone number. It’s often interchanged with VoIP calls. SIP calling actually uses VoIP to move your analog call traffic over an internet connection.

The integration cost differs based on software, man hours required, complexity of software, and more.

We have integrated Hospital Management software, a few popular CRM software, and in house software for our clients.

We understand that the required features of each project and company are different, however we try to cater to the majority of the demand based on the number of customers who want it in Getdesk. While for Blazon, each project usually requires customization, and we can customize each tool based on the project requirements.