Introduction Foodmandu is a popular online food delivery platform in Nepal, serving customers by partnering with various restaurants. With a rapidly growing customer base, Foodmandu needed a reliable and efficient call centre solution to handle a high volume of calls, manage orders, and coordinate with delivery teams. They found the solution they were looking for […]
Foodmandu is a popular online food delivery platform in Nepal, serving customers by partnering with various restaurants. With a rapidly growing customer base, Foodmandu needed a reliable and efficient call centre solution to handle a high volume of calls, manage orders, and coordinate with delivery teams. They found the solution they were looking for in GetDesk Technology, developed by VoxCrow Pvt. Ltd.
Foodmandu’s previous call centre setup was not capable of handling the increasing number of calls and orders, leading to long wait times, dropped calls, and frustrated customers. The system was prone to malfunctions and technical glitches, making it difficult for the company to provide seamless service to its customers. The constant downtime was also affecting Foodmandu’s reputation and customer loyalty.
Foodmandu implemented GetDesk Technology, Nepal’s first call centre software, as an on-premise solution. GetDesk Technology provides an all-in-one call centre solution, enabling Foodmandu to handle all calls from customer confirmation to order placement to restaurant coordination and delivery team management. The software is designed to handle high call volume, with features such as call queuing, call distribution and real-time call monitoring.
With GetDesk Technology, Foodmandu has been able to streamline its business processes and provide seamless service to its customers. The software has improved call management, reducing wait times and eliminating dropped calls. The call centre solution has also increased efficiency by automating repetitive tasks and reducing manual errors.
The implementation of GetDesk Technology has also greatly improved Foodmandu’s reputation and customer loyalty. The company no longer has to post stories of “our phone lines are down” and can now provide reliable and efficient service to its customers. The software has also allowed Foodmandu to collect valuable customer data, enabling them to make informed decisions and improve their service.
Foodmandu’s implementation of GetDesk Technology has proven to be a successful solution to their call centre challenges. The software has improved their business processes, increased efficiency, and enhanced customer satisfaction. With its reliable performance, Foodmandu can now focus on growing its business and serving its customers with confidence.
