Your customer service department is the first line of contact with your customer, the way they talk on the phone determines your brand impressions among your customers, thus having proper phone etiquette among your customer service representative is of essence. Dive in to know more about it.

Essential Skills for a Customer Service Representative Your Customer Service Representative (CSR) is often the first point of contact between your business and its customers. As such, having skilled and virtuous representatives is not just beneficial — it’s vital. Good customer service costs less than poor service and has a direct impact on customer retention, […]

Voice Broadcasting is mass communication technology where you can record audio, add it to Ringaze, upload a list of phone numbers who you want to send the audio, schedule the time and send it in a click. Also, popularly known as Voice SMS, Voice Broadcasting is one of the tools available in our software, Ringaze. […]