Interactive Voice Response (IVR)

April 19, 2023
How Call Centre Software Can Help BFIs in Nepal Manage Customers with Ease

In Nepal, as in many other countries, the banking and financial institution (BFI) sector is a vital part of the economy. Managing customer interactions effectively is crucial to the success of any BFI. One solution to this challenge is the use of call centre software, which can help BFIs in Nepal manage customers with ease. […]

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April 19, 2023
Streamlining Education Consultancy Customer Service with GetDesk Call Center Software

The education sector in Nepal has witnessed a significant transformation in recent years, with a growing number of students opting to study abroad. This has led to a surge in the number of education consultancies in Nepal, providing guidance and assistance to students looking to study overseas. However, with the increase in competition among consultancies, […]

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April 19, 2023
How Call Center Software can help Travel Agencies provide better customer service

Travel agencies in Nepal play a vital role in promoting tourism in the country. However, providing quality customer service can be challenging due to the high volume of inquiries and requests. GetDesk Nepal’s first contact centre software by VoxCrow is designed to help travel agencies in Nepal provide better customer service by streamlining communication, automating […]

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April 11, 2023
Streamlining Holiday Packages: How GetDesk’s Call Centre Software Can Improve Customer Experience in the Tourism Industry

As the tourism industry continues to grow, travel agencies and holiday package providers are experiencing an increase in customer queries and bookings. This means that call centres are essential in handling the influx of requests, providing customers with the support they need to make informed decisions and ensuring a seamless customer experience. This is where […]

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February 1, 2023
Voxcrow celebrates 5 years Anniversary with its innovative Call Center Software GetDesk

Nepal-based voice communication service provider, Voxcrow, is celebrating its fifth year in business. Sushant Rai and Dipesh Regmi founded the company in 2018. Its flagship product, GetDesk, offers organizations a voice-based communication service. GetDesk is a call centre application that allows organizations to manage large volumes of phone calls efficiently. GetDesk offers several features including […]

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September 16, 2022
VoxCrow Receives “Best Customer Excellence Award” in CNIYEF Nepal Start-Up Fest 2022

In a startup festival called “CNIYEF Nepal Start Up Fest 2022” held at The Soaltee Hotel in Kathmandu on June 25, 2022, We, Voxcrow, the voice-based communication service provider for businesses, won the “Best Customer Excellence Award 2022.” The National Planning Commission, the Youth and Small Entrepreneur Self-Employment Fund, and the Indian Embassy in Nepal collaborate to […]

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September 16, 2022
Shangri-la Development Bank uses GetDesk Call Centre Software to enhance its banking customer experience with GetDesk Software

Shangri-la Development Bank Limited is a dream project of a few innovative and motivated entrepreneurial minds rather than being just another bank in the crowd of financial institutions. Shangri-la Development Bank aims to use Customer Experience Software to deliver quality banking services by catering pragmatic & reliable banking services and support. VoxCrow is a digital […]

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Call Center in Nepal, Foodmandu's call center
March 15, 2022
How Getdesk Call Center software enhances your overall Business Operations?

The range of capabilities of Getdesk Call Center empowers your business to handle all the calls efficiently, boost performance of your employees, gain insights and access to reports to make informed decisions, and many more benefits can be gained.

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March 15, 2022
5 Must have skill for Customer Service Representative (CSR)

Your customer service is usually the first point of contact of customers with your business, having skilled and virtuous representatives is vital. Having good customer service is less costly than having no or bad customer service. A good customer service skill or experience can range from having an empathy muscle, learning how to pace time, […]

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