Shangri-la Development Bank Limited has always stood apart, not just as another name in the growing list of financial institutions in Nepal. Their mission has consistently revolved around delivering quality, pragmatic, and customer-focused banking services across the country.

In line with this vision, Shangri-la Development Bank has taken another progressive step by adopting GetDesk, Nepal’s first cloud-based call centre software, to strengthen and streamline its customer service operations. The bank believes that great banking experiences are not just built on financial products, but on timely support, personalized care, and effective communication with customers.

Through this partnership, the bank’s customer support team will be equipped with a smarter and more reliable platform that makes communication faster, more transparent, and data-driven. GetDesk brings a host of modern features that will enable Shangri-la Development Bank to improve customer experience on every call, whether it’s resolving queries, providing product information, or addressing concerns efficiently.

One of the key reason for them to chose GetDesk is its real-time monitoring capability. The software allows supervisors to view live dashboards, track agent performance, and analyze call history, all in one place. This level of visibility helps the team quickly identify pain points and improve service delivery with data-backed decisions. Features like live call listening, whisper coaching, and performance insights allow managers to support agents on the spot, making training and quality control more intuitive.

GetDesk makes life easier for the customer service representatives (CSRs). They can instantly access important tools like the knowledge base, response scripts, and call history, all from a single dashboard so that they can focus on what matters most, delivering excellent customer service. The system is designed to boost productivity by eliminating manual processes and giving agents the confidence to handle calls strategically and with care.

Shangri-la Development Bank’s move to a digital customer experience platform is a reflection of a larger shift happening across industries in Nepal. As customer expectations evolve, so does the need for smarter solutions that keep up. With GetDesk, Shangri-la is not only upgrading its technology but also showing its commitment to putting customers at the center of everything they do.

This partnership adds Shangri-la Development Bank to the growing list of leading organizations across Nepal that are embracing the benefits of modern communication platforms. Other users of GetDesk include names like CG Holdings, Pathao, Foodmandu, MI Nepal, TVS, BuddhaAir, FonePay, Norvic Hospital, iMark Digital, SaathiMart, Upacity Cargo, and Neema Academy, to name just a few. Over 70+ organizations across sectors such as banking, eCommerce, ride-hailing, healthcare, logistics, and education are already seeing the impact of this cloud-based solution. These businesses are making and receiving 15+ calls simultaneously through SIP phone numbers also known as digital numbers provided by major telecom operators like Nepal Telecom (NTC) and Smart Cell. This ensures seamless, uninterrupted communication, which is critical in high-touch industries like banking.

In an age where responsiveness and customer trust are paramount, Shangri-la’s partnership with GetDesk is more than a technological upgrade it’s a long-term investment in customer experience. It marks a key milestone in the bank’s digital journey and sets a benchmark for modern, people-centered service delivery in the banking sector.

By integrating GetDesk into its daily operations, Shangri-la Development Bank is not only enhancing its current service delivery but also laying the groundwork for scalable, future-ready communication. As the bank continues to grow, this agile and cloud-based solution ensures it can easily adapt to increased call volumes, changing customer needs, and evolving service expectations without compromising on quality. This forward-thinking approach reflects Shangri-la’s ongoing dedication to innovation, operational excellence, and building stronger, more meaningful relationships with its customers.

—— As Seen on —–