Voxcrow celebrates 5 years Anniversary with its innovative Call Center Software GetDesk

1 February 2023

Nepal-based voice communication service provider, Voxcrow, is celebrating its fifth year in business. Sushant Rai and Dipesh Regmi founded the company in 2018. Its flagship product, GetDesk, offers organizations a voice-based communication service. GetDesk is a call centre application that allows organizations to manage large volumes of phone calls efficiently.

GetDesk offers several features including data-driven decision-making, real-time agent monitoring, call insights within the business, and more. The application has been successful in attracting a growing number of companies and corporate houses. Over 85 businesses and organizations now use the technology.

Achievements

In 2022, Voxcrow introduced a new voice-based communication technology, Ringaze, which utilizes SIP (Session Initiation Protocol) numbers. The company received the Customer Excellence Award 2022 from CNIYEF. This award was given to the company in recognition of its efforts to enhance customer service experiences. In addition, Voxcrow received an investment of Rs. 10 million from CNIYEF Nepal Start Up Fest 2022.

Pricing

GetDesk is offered in two editions, basic and business, and is ideal for organizations that handle a high volume of daily phone calls. According to the company, after a setup fee ranging from 40,000 to 50,000 rupees, the service can be availed at 4,000 to 5,000 per user per month.

Voxcrow CEO, Sushant Rai, states that “85+ businesses and organizations” including Phonepay, Buddha Air, Norvik Hospital, Tilganga Eye Center, Care Nepal, Foodmandu, Bhoj, Aramex, Garima Development Bank, Shangrila Development Bank, Moco Wallet, City Express, Sipradi, CG Holding, Biz Bazaar, and Pathao Nepal, as well as the National Identity Card and Registration Department under the Ministry of Home Affairs among others, have been using GetDesk for their customer service centre management.

In conclusion, Voxcrow has achieved significant success in a short period of time, revolutionizing the way organizations manage their calls. With its focus on privacy protection, GetDesk is poised to continue its growth and advancements in the field of communication technology.

—— Read more on this topic as covered by —–

ICT Frame logo

You may also like

5 Must have skill for Customer Service Representative (CSR)

Your customer service is usually the first point of contact of customers with your business, having skilled and virtuous representatives is vital. Having good customer service is less costly than having no or bad customer service. A good customer service skill or experience can range from having an empathy muscle, learning how to pace time, […]

Continue Reading
Streamlining Education Consultancy Customer Service with GetDesk Call Center Software

The education sector in Nepal has witnessed a significant transformation in recent years, with a growing number of students opting to study abroad. This has led to a surge in the number of education consultancies in Nepal, providing guidance and assistance to students looking to study overseas. However, with the increase in competition among consultancies, […]

Continue Reading
Call Center in Nepal, Foodmandu's call center
How Getdesk Call Center software enhances your overall Business Operations?

The range of capabilities of Getdesk Call Center empowers your business to handle all the calls efficiently, boost performance of your employees, gain insights and access to reports to make informed decisions, and many more benefits can be gained.

Continue Reading