The education sector in Nepal has witnessed a significant transformation in recent years, with a growing number of students opting to study abroad. This has led to a surge in the number of education consultancies in Nepal, providing guidance and assistance to students looking to study overseas. However, with the increase in competition among consultancies, […]

The call center service used by travel agencies play a vital role in promoting and supporting Nepal’s tourism industry. In an industry where timely communication and personalized experiences are key, the ability to manage a high volume of inquiries efficiently can set one agency apart from another. However, delivering consistently high-quality customer service remains a […]

Delivering memorable customer experience in tourism industry is just as important as offering great holiday packages. As travel companies manage increasing volumes of bookings and inquiries, effective communication becomes essential. GetDesk, a powerful call centre software by Voxcrow, is helping tourism businesses not only streamline their holiday packages but also significantly enhance customer experience. From […]

Nepal-based voice communication service provider Voxcrow is proudly celebrating its 5th year anniversary, marking a significant milestone in its journey of empowering businesses through innovative communication solutions. Since its establishment in 2018 by visionary entrepreneurs Sushant Rai and Dipesh Regmi, Voxcrow has grown into a trusted name in Nepal’s tech and telecom landscape. What started […]

Shangri-la Development Bank Limited has always stood apart, not just as another name in the growing list of financial institutions in Nepal. Their mission has consistently revolved around delivering quality, pragmatic, and customer-focused banking services across the country. In line with this vision, Shangri-la Development Bank has taken another progressive step by adopting GetDesk, Nepal’s […]

The range of capabilities of Getdesk Call Center empowers your business to handle all the calls efficiently, boost performance of your employees, gain insights and access to reports to make informed decisions, and many more benefits can be gained.

Your customer service department is the first line of contact with your customer, the way they talk on the phone determines your brand impressions among your customers, thus having proper phone etiquette among your customer service representative is of essence. Dive in to know more about it.

Essential Skills for a Customer Service Representative Your Customer Service Representative (CSR) is often the first point of contact between your business and its customers. As such, having skilled and virtuous representatives is not just beneficial — it’s vital. Good customer service costs less than poor service and has a direct impact on customer retention, […]

Voice Broadcasting is mass communication technology where you can record audio, add it to Ringaze, upload a list of phone numbers who you want to send the audio, schedule the time and send it in a click. Also, popularly known as Voice SMS, Voice Broadcasting is one of the tools available in our software, Ringaze. […]